Teamwork at the project manager level between Resolvely and our Client helps ensure that these outcomes are successful!

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Other Co-Sourcing Best Practices

• Set recurring meetings with Resolvely executive team and client to review team progress and discuss any issues.

• Have well defined performance metrics and goals for the remote team.

• Ensure that processes are clearly defined and well thought out before moving a process to the remote team.

• Enable team success with a well thought out and executed training plan.

• Consistent reporting and review of key performance metrics and overall performance.

• Provide frequent feedback to the remote team and Resolvely management.

• Achieve buy in from the local employees that will be interfacing with the remote employees on a daily basis.

• Choose a vendor that is aligned with your organizational goals, culture, and long-term vision.